£3.95 Delivery for all orders up to £25
FREE Delivery for all orders over £25
All our orders are sent via tracked courier delivery using APC. Due to the current COVID 19 situation we are now aiming to deliver to you within 3-5 working days of receipt of your order. You will receive confirmation once your order has been dispatched and tracking details will be confirmed to you via email from our carrier up to 24hrs after dispatch.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors.
If your parcel is not delivered within the timescale, or you have received a notification of a failed delivery attempt please contact us on email@example.com.
APC will attempt delivery on three occasions, before returning the goods to our warehouse. We will issue a full refund on any undelivered goods. Please note that the delivery charge on the original order is non-refundable. Your refund will be credited back to your payment method, upon receipt of the undelivered goods. This could take up to 10 working days to complete.
We deliver to all addresses in the UK, with the exception of the Channel Islands. Unfortunately we are currently unable to deliver to the Republic of Ireland or other overseas’ addresses.
Thank you for your purchase and we hope you are delighted with your order. If you are not happy with any part of our service, let us know and we will do our best to put it right. If you have placed an order and you are not happy with the products, please don’t hesitate to get in touch.
Contact us: firstname.lastname@example.org
If you have changed your mind about your unused purchase, or the item is faulty, we would be happy to refund you. We ask that the products are returned unused and in the original packaging, to receive a full refund. Please ensure all returns are sent back to us within 14 days of purchase. After we have received the returned purchase, we will issue the refund.
Please Note: This could take up to 10 working days to complete.
Please complete the returns form with the Reason for Returning Goods code.
Return Code: 1. Faulty - 2. Unwanted - 3. Wrong Item Sent
When returning any goods, please note the following conditions: It may take up to 7 working days for your returned goods to reach us. Returned items will be processed within 10 working days of receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance, as we cannot accept responsibility for parcels lost in transit. Your refund will be credited back to your payment method, upon receipt of the original item. Please note that the delivery charge on the original order and the return charge are non-refundable.
PLEASE NOTE: If you suffered from a skin reaction to one of our products, please contact customer services: email@example.com