£3.95 Delivery for all orders up to £25
FREE Delivery for all orders over £25
All our orders are sent via tracked courier delivery using APC. We aim to dispatch your order within 24 hours of receipt, and on the same day if ordered before 3pm. We aim to deliver to you within 24 hours after dispatch, during working days, payment verification and stock permitting.
We deliver to all addresses in the UK, with the exception of the Channel Islands. Unfortunately we are currently unable to deliver to the Republic of Ireland or other overseas’ addresses.
You may return any item you purchased from Dr.Organic within 28 days of purchase, as part of the Dr.Organic promise. Please contact our customer service team on 0845 561 0084 to obtain a returns number.
You must take reasonable care of the products while they are in your possession, any product returned must be in the original packaging and unused. Simply return the item(s) along with the despatch note you received when the products were delivered and write the returns reference number we give you on the despatch note.
When returning the items we would recommend that you obtain proof of postage. We cannot accept responsibility for parcels lost in transit when they are being returned. We will examine the returned product(s) and notify you of your refund via e-mail within a reasonable period of time. We will process the refund as soon as possible but please allow 14 days.
If your products are damaged or faulty when you receive them, please call the customer service team on 0845 561 0084 or email firstname.lastname@example.org who will advise how to return the product(s).